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No Win No fee

Our panel solicitors can handle your case on a no win, no fee basis which means there’s nothing to pay upfront and nothing to pay if your case is unsuccessful.

Our panel solicitors charge a success fee which is typically 15-25% + VAT of any awarded settlement, although this will be subject to your individual circumstances and the actual fee may be less than this, but it will never be more. Fees will always be agreed with your solicitor’s firm upfront.

Full terms & conditions will be included in your solicitor’s agreement so please read this carefully and speak to them if you are unsure of anything before signing. For more information, please visit our Terms & Conditions page.

There may also be a fee charged if you:

  • Do not fully cooperate with the legal panel
  • Withdraw your claim against their advice, after the 14 day cooling-off period
  • Cancel your claim after the 14 day cooling off period which may result in cancellation fees
  • Do not remain truthful

We receive marketing fees from our panel solicitors for successful introductions. You are under no obligation to use our panel solicitors.

Important Notice

You do not need to use a claims management company to make a claim for compensation. You can use a solicitor or company of your own choice or alternatively you can make a claim yourself for free by;

  • Registering a complaint directly with the installer (if they are still trading);
  • Following TrustMark’s complaints process if the installer is no longer trading;
  • Contacting the relevant scheme provider, accredited body, or Ombudsman Service;
  • Seeking free guidance from Citizens Advice or Trading Standards.